From Kopli Couture e-store we ship orders all over the world.
- Delivery in Estonia: 1–5 working days
- Delivery in Europe: ~8 working days
- Delivery outside Europe: ~12 working days
- NB! Due to the Covid-19 pandemic, current delivery times might be longer
Need faster delivery? E-mail us.
When buying from our online store, you can choose between different methods of transport.
Free Delivery in Tallinn on orders over 50.00 euros.
Please select the Free Option at the checkout to take advantage of this.
OMNIVA PARCEL TERMINAL—3.00 €
The products arrive at your chosen parcel terminal within 1–5 working days after receiving the order confirmation. When the product has arrived at the parcel terminal, you receive a text message which includes the door code, location of the parcel terminal, return code and end of the storage term. Parcel terminals are open 24 hours and are usually near the main entrances of various shopping centres.
SMARTPOST PARCEL TERMINAL—3.00 €
The products arrive at your chosen parcel terminal within 1–5 working days after receiving the order confirmation. When the product has arrived at the parcel terminal, you receive a text message and e-mail which includes the door code and location of the parcel terminal. You can find opening times of the terminals.
POST OFFICE—3.00 €
The products arrive at the post office within 1–5 working days after receiving the order confirmation. When the product has arrived at the post office, you receive a text message or a letter with information about the post office where you can collect your order.
OMNIVA COURIER—6.00 €
The products will be delivered to your address within 1–5 working days after receiving the order confirmation. The courier will contact you by phone and agree on a suitable time for delivering your products
Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control. We are not able to refund delivery costs in the event the delivery date falls outside of the provided estimates. Working days are Monday to Sunday. Deliveries cannot be made on a Bank Holiday.
SHIPPING FOR OUTSIDE OF ESTONIA
All orders are shipped as standard packages. You can calculate the cost of your package by completing the following steps:
1. Put the items you want to order in your Bag
2. Go to your Bag and select the country where you would like to ship your order to
3. See what the shipping costs are, based on your current order
Customs Charges & Import Charges
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
We really hope that you are thrilled with your purchases from Kopli Couture. After receiving the item you have the right to familiarise with it during 14 days time. If for some reason you are not satisfied with the purchased item, you have the right to return it in 14 days time by sending us an email (preferably with explanation) to email@example.com, so we can help you out. After all, we want our vintage finds to have a beautiful second life with you.
All of our products are carefully measured, well inspected and described as accurately and honest as possible, so that you could make a well-thought decision prior to your purchase.
The items must be sent back in their original package and condition. You have to ensure that the item being returned is unused and in perfect condition. Please note that unused means that there are no marks or damage on the item. We will not accept items with any indication that it was used by the customer. In such cases, the items will be returned to the customer.
When returning the item as specified above we will return the sum paid for the order (but client pays the fees for the shipping and delivery). The due sum is to be transferred to the customer’s bank account not later than 14 days after receiving the client’s return claim, provided the item has been returned by the same deadline, i.e. during 14 days. The item can be returned to a regular store free of charge.
Underwear and swimwear cannot be returned.
The client shall always open an item’s packaging carefully, without causing any damage. If packaging cannot be opened without damaging the packaging, the client shall not be required to return the item in the original packaging.